The Verbal and Non Verbal Communication Skills

Question: Explain The establishment of the verbal and non-verbal communication skills. Answer: The establishment of the verbal and non-verbal communication skills is the major concerned area within an organisation. Ruck and Welch (2012) pointed out that the transparent relationship as well as communicational frequency is needed to motivate the employees and accomplish the pre-determined goals. The necessity of the communicational skills is signifying the binding between the employers and the employees. More specifically, it helps in motivating the employees by establishing the welfare purposes (Fussell and Kreuz 2014). The establishment of the interpersonal skills through exchanging the message between the employees and the management is essential for an organisation. The study is focusing on an interview session between one of the colleagues of ABC Limited and a student of a university. The applied methodologies for undertaking the interview process will be discussed in this study. The extracted findings from this interview session will be aligned with the theoretical perspectives to explain the importance of the interpersonal communication. Focusing on such theoretical perspectives, the suitable recommendations would be provided accordingly. Applied Methodology for the Interview The research is based on the establishment of the communicational transparency between the employees and the employers. This particular report aims to identify the communicational errors that might take place within an organisation. The primary data derived in this segment will be analysed through the application of the relevant methodology. The qualitative data collection process has been used in this study. Hence, it is required to apply the proper sequential methodology that will be helpful enough in recognising the underlying issues or efficiencies maintained by the employer. The student has undertaken this face-to-face interview by selecting an employee of ABC Limited. Shelley, the waitress of ABC Limited shared her experiences with the skilful interpersonal communication maintained in ABC Limited. The interview process has been selected as the research strategy and it includes the open ended questions. The findings from this interview will be specified in the further section. Findings The interview included the open ended questions, which were directly answered by one of the casual employee of ABC Limited. The employee reflected the different aspects associated with the organisational behaviour. It is to be indicated that the interpersonal communication is the key force for motivating the employees and bringing out the best outcomes of their performance. The positive surrounding within a workplace is necessary for the skilled outcomes of the employees performance. The interview has been highlighting that the employees are provided with the proper communication system through the arrangements of the weekly meeting. More specifically, apart from getting the proper training and development session, the seniors have been also much helpful towards the casual junior employees. The employees get the pay off for the extra shifts and split shifts. The rewards and the recognition systems are also much remarkable, as the company set a target for each of the employees in a sp ecial festival. However, one of the major recognisable issue is the casual employees have no job security and they are not provided with the extra facilities of leaves same as the facilities provided to the permanent employees. The specification of this particular issue has been the major concern in such case. In determining the interpersonal communication skill, it can be inferred that the horizontal communication process requires the effective communication transparency with all level of the employees. However, the mismanagement in such cases may create the situational crisis in retaining the employees even if they are much motivated. Discussion and Interpretation Even the communication and the flexibility within the workplace are also quite motivating. According to Monaghan, Goodman and Robinson (2012), the interpersonal communication is the process of exchanging the information through verbal and non-verbal messages within the workplace. The business communication process is discriminated into two different sections, such as external communication and internal communication. Fussell and Kreuz (2014) opined that the external communication is a process of exchanging information with the external stakeholders associated with the organisational purposes. On the other hand, the internal communication is signified as the process of exchanging the information among the people who are associated with the internal process. The internal communication process is also classified into two components, such as horizontal communication and vertical communication (Monaghan, Goodman and Robinson 2012). Horizontal communication reflects the communication that flows in a parallel way whereas the vertical communication signifies the flow of the information among the subordinates and other seniors of the organisation. The interview with the employee of ABC Limited is specifying that the company has been maintaining the horizontal communication process, as the managers have been communicating with the employees. The arrangements of the weekly meetings are effective enough in extracting the feedbacks from the employees. It is even helpful in monitoring the performance skills of the employees. However, one thing can be pointed out from this interview session that the casual employees do not get the facilities same as the permanent employees (Berger 2014). For example, if any permanent employee falls sick, the person can avail the sick leave, which determines the paid leave. On the other hand, the casual employee cannot get the sick leave and it becomes non-paid. In keeping focus on this issue, it can be inferred that the transparent communication between the casual employees and the upper level. The answer of this particular employee in this interview section is somewhat biased in this regard. Hence, the improvement in this aspect is necessary. As per the Conversion theory of persuasion, it can be stated that the minority group usually influences the majority group in a disproportionate manner. It means, the majority structure sometimes is much susceptible due to the lack of alternatives. On the other hand, the minority people feel more consistent in this manner. The information manipulation theory has been depended on four major aspects. These aspects are quantity, quality, relation, and manner (Gass and Seiter 2015). The concentration on these aspects is necessary while extracting information about the organisational communication process. Conclusion The study has been highlighting the communication process undertaken by the organisation named ABC Limited. The university student conducted an interview session with one of the casual employees of this company. The application of the proper methodological structure has been used for extracting the relevant information regarding such aspect. The response derived from the employee has been signifying that the organisational process is quite encouraging and motivating for the employees. However, the casual employees do not avail much of the facilities than the permanent employees. However, the horizontal communication process maintained in the organisation requires improvisation. Recommendation The diversified departments and practices undertake by ABC Limited is quite motivating and encouraging for the employees. However, the major issue has been specified in distributing the equal facilities among the casual and the permanent employees. It has been seen that the casual employees are often ask for the extra shifts if any of the employees falls sick. However, when these causal employees fall sick, they can take the leave but this will not be taken as the sick leave and it will be non-paid. On the other hand, the permanent employees get benefitted with the sick leaves and other facilities. Hence, it is important to keep the concentration on the overall benefits for the casual employees as well. However, the horizontal communication needs improvisation more specifically. The arrangements of the weekly meetings with the lower level employees should include the agenda regarding the facilities that are beneficial for them. Moreover, the close monitoring of the performance attrib utes is also much necessary for ABC Limited. References Berger, C.R. ed., 2014.Interpersonal communication(Vol. 6). Walter de Gruyter GmbH Co KG. Fussell, S.R. and Kreuz, R.J., 2014.Social and cognitive approaches to interpersonal communication. Psychology Press. Gass, R.H. and Seiter, J.S., 2015.Persuasion: Social influence and compliance gaining. Routledge. Monaghan, L., Goodman, J.E. and Robinson, J.M., 2012.A cultural approach to interpersonal communication: Essential readings. John Wiley Sons. Ruck, K. and Welch, M., 2012. Valuing internal communication; management and employee perspectives.Public Relations Review,38(2), pp.294-302.